Radiant Church

Privacy Policy

Effective date: September 3, 2026
Last updated: September 3, 2026

1. Introduction

Radiant Church (“Radiant,” “we,” “us,” or “our”) is a multi-campus church based in the Tampa Bay, Florida area. We respect your privacy and want you to understand how we collect, use, and protect information when you interact with us online and through our digital services.

This Privacy Policy explains our practices when you visit weareradiant.com and related web pages (the “Website”), use live.weareradiant.com for online services (“Church Online”), complete forms or registrations on our site, give online, use our mobile apps, or otherwise interact with Radiant through digital channels we operate or authorize.

If you do not agree with this policy, please do not use our digital services. By using them, you acknowledge this Privacy Policy.

This policy is intended for a general audience. It is not legal advice. If you need advice for your specific situation, consult qualified counsel.

2. Who This Policy Applies To

This policy applies to:

• Visitors to our Website
• People who register for events, groups, serving, kids check-in, baptisms, or other church activities online
• People who give online or through connected giving tools
• People who submit contact forms, job applications, or other web forms
• Users of Church Online
• Users of the Radiant mobile app and the ServeDay volunteer app, where applicable

It does not apply to third-party websites or services that we link to but do not control. Those services have their own privacy policies.

3. Information We Collect

We may collect the following types of information:

A. Information you provide directly

Depending on how you interact with us, this may include:

• Name
• Email address
• Phone number
• Mailing address
• Campus or location preference
• Information about your family or children when you register for kids ministry
• Serving interests, group interests, or ministry preferences
• Messages or prayer requests you submit
• Job application materials, including resume or cover letter uploads
• Giving-related information when you choose to give online
• Any other information you choose to provide in a form, message, registration, or account

B. Information collected automatically

When you use our Website or related digital services, we and our service providers may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and links clicked
• Date and time of visit
• Referring website or source
• General location inferred from IP address
• Cookie identifiers and similar online identifiers
• Time zone settings stored in cookies for event and schedule display

C. Information from mobile apps

If you use the Radiant mobile app or ServeDay app, we and our app providers may collect information such as:

• Account or profile information you provide or that is linked to your church profile
• Device identifiers and push notification tokens
• App usage information
• Information needed to deliver notifications, content, and app features

D. Information from third-party church systems

When you register, give, join a group, or update your profile through Planning Center / Church Center or related church systems connected to Radiant, those platforms may share information with us according to your use of those services and their own policies.

4. How We Collect Information

We collect information through:

• Website pages and forms
• Gravity Forms and other form tools on our Website
• Planning Center Church Center embedded forms, modals, giving pages, and registration links (for example, at weareradiant.churchcenter.com)
• Lead Connector chat widgets and embedded forms, where enabled
• Online giving through Church Center and related payment processors such as Pushpay
• Event registration and calendar tools, including The Events Calendar
• Job listings and applications through Simple Job Board, where applicable
• Church Online at live.weareradiant.com
• The Radiant mobile app and ServeDay app
• Cookies, pixels, tags, and similar technologies
• Public APIs and content systems we use to display location, staff, event, and ministry information on the Website

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember preferences, understand usage, improve performance, and support analytics and marketing measurement.

Examples of cookies and similar technologies we use include:

• Essential / functional cookies — needed for basic site operation, security, load balancing, and remembering settings such as your time zone (userTimezone) so event times display correctly
• Preference cookies — such as our cookie notice acceptance cookie (radiant_cookie_notice)
• Analytics and measurement cookies — used through tools such as Google Tag Manager, and potentially Google Analytics or similar services configured through Tag Manager
• Marketing / advertising cookies — such as the Meta (Facebook) Pixel, which helps us measure ad performance and understand visits from Meta platforms
• Security cookies — used by services such as Cloudflare, Wordfence, and Really Simple SSL
• Third-party service cookies — set by embedded providers such as YouTube, Google Maps, Church Center, Lead Connector, Jetpack, and social tools like the Facebook SDK on certain pages

You can control cookies through your browser settings and, where available, through the Cookies link on our Website. Blocking some cookies may affect site functionality.

Because we use third-party tools, those providers may also place or read cookies when you use our Website. We do not control all third-party cookies.

6. How We Use Information

We use the information we collect to:

• Operate, maintain, and improve our Website and digital services
• Provide Church Online and other streaming or online ministry experiences
• Process registrations for events, groups, serving, kids ministry, baptisms, and other activities
• Respond to inquiries, prayer requests, and contact form submissions
• Process online giving and maintain giving records
• Communicate with you about church activities, events, and ministry opportunities
• Send push notifications through the Radiant app, where you have opted in
• Display location, staff, schedule, and ministry content on our Website
• Measure website traffic, campaign performance, and user engagement
• Improve security, prevent fraud, and protect our systems
• Review job applications and recruiting communications
• Comply with legal obligations and protect our rights

7. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate our ministry and digital services. These providers may process information on our behalf and are expected to use it only for the services they provide to us.

Categories of service providers and platforms we use may include:

• Website hosting and infrastructure — including WP Engine, Cloudflare, and related hosting, CDN, and security providers
• Website platform and plugins — including WordPress, Divi, Gravity Forms, The Events Calendar, Jetpack, Yoast SEO, Wordfence, Really Simple SSL, and other site tools
• Church management and engagement — Planning Center / Church Center
• Online giving and payment processing — Pushpay and related payment partners used through Church Center or our giving flows
• Analytics and tag management — Google Tag Manager and related analytics tools
• Advertising and measurement — Meta (Facebook)
• Forms, chat, and CRM tools — Lead Connector / HighLevel
• Maps and location services — Google Maps
• Video and media services — YouTube, Jetpack VideoPress, and Church Online / streaming providers connected to live.weareradiant.com
• Fonts and design assets — Adobe Fonts (Typekit) and Font Awesome
• Mobile app infrastructure — including app backend, authentication, and push notification services used by the Radiant app
• Volunteer coordination — ServeDay
• Internal church systems — including core.weareradiant.com and related Radiant systems used to manage content, locations, registrations, and ministry data

We may also share information:

• With Radiant staff and volunteers who need it to carry out legitimate ministry, administrative, or support functions
• When required by law, regulation, legal process, or government request
• To protect the rights, property, safety, or security of Radiant, our attendees, or others
• In connection with a merger, reorganization, or transfer of church operations, where permitted by law

When you click links to third-party websites, apps, or social platforms, their privacy practices apply.

8. Online Giving

When you give online through Church Center or related giving tools, your payment and donor information is handled by those providers and their payment partners, such as Pushpay. We receive information needed to process your gift, maintain giving records, and provide receipts or follow-up as appropriate.

We do not store full payment card numbers on our Website. Payment information is processed by the giving and payment providers according to their security standards and privacy policies.

9. Forms, Registrations, and Communications

When you submit a form on our Website or through Church Center, Lead Connector, or another connected tool, the information you provide may be stored in the system used for that form and may be accessible to appropriate Radiant staff or volunteers for follow-up and ministry purposes.

If you opt in to communications, we may contact you by email, phone, text, or app notification according to your preferences and applicable law. You can opt out of promotional communications where applicable, though we may still send important administrative or ministry-related messages.

10. Analytics and Advertising

We use analytics and measurement tools to understand how people use our Website and whether our outreach is effective.

This may include:

• Google Tag Manager, which may load analytics or other tags
• Meta Pixel, which helps measure visits and actions from Meta advertising platforms
• Jetpack Stats or similar site analytics tools

These tools may use cookies, pixels, or similar technologies to collect usage data. You may be able to limit certain tracking through browser settings, cookie controls, or platform-specific opt-out tools offered by Google, Meta, or other providers.

11. Embedded Content and Social Features

Our Website may include embedded content or integrations from third parties, such as:

• YouTube videos
• Google Maps
• Facebook social plugins on certain pages
• Church Center modals and forms
• Lead Connector chat or form widgets

Embedded content may collect information about you according to the third party’s own policies, even if you do not click on it directly.

12. Mobile Apps

Radiant App

If you use the Radiant mobile app, we may collect and use information needed to create and manage your account, personalize your experience, deliver content, support giving and engagement features, and send push notifications if you enable them.

ServeDay App

If you use the ServeDay app to find and sign up for serving opportunities with Radiant Church, information you provide in that app is handled according to this policy and the app provider’s terms and privacy practices, where applicable.

Mobile apps may request device permissions such as notifications. You can manage those permissions in your device settings.

13. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including:

• Providing ministry services and support
• Maintaining records related to giving, registrations, and communications
• Meeting legal, accounting, or reporting requirements
• Resolving disputes and enforcing agreements

Retention periods may vary depending on the type of information and the system in which it is stored.

14. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. These may include secure hosting, encryption in transit (HTTPS), access controls, and security tools such as Cloudflare and Wordfence.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

15. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to:

• Access information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain analytics or marketing cookies or communications

To make a privacy request, contact us using the information below. We may need to verify your identity before responding.

You can also:

• Adjust cookie settings in your browser
• Use the Cookies link on our Website to review cookie notice options
• Disable push notifications in your device or app settings
• Opt out of certain third-party analytics or advertising tools through the provider’s own opt-out mechanisms

16. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), including the right to know, delete, and correct certain personal information, and the right to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising.

Radiant Church does not sell personal information for money. Some analytics or advertising tools may involve “sharing” as defined by California law. You may contact us to submit a request regarding your California privacy rights.

We will not discriminate against you for exercising your privacy rights.

17. Children’s Privacy

Our general Website and digital services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate parental consent.

Ministry registration for children is typically submitted by a parent or guardian. If you believe we have collected information from a child under 13 without proper consent, please contact us so we can review and take appropriate action.

18. International Users

Radiant Church is based in the United States. If you access our services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. Those countries may have different data protection laws than your country.

19. Links to Other Websites

Our Website may link to third-party websites, apps, social media platforms, giving pages, registration pages, or partner organizations. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Effective date” and “Last updated” date above.

If changes are material, we may provide additional notice where appropriate. Your continued use of our digital services after an update means you accept the revised policy.

21. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact: